Prints - FAQs
How long will it take ?
The shipping times vary, depending on your location and the shipping method you choose. I'll send your print within two buisness days.
Due to the Pandemic shipping may take longer than usual. Many standard parcels (DHL Paket) that go overseas are currently transported by ship or a combination of ship and plane. If you live overseas the 'Premium' option can speed things up considerably, it ensures that the parcel is handled with priority (in Germany as well as in the destination country) and is shipped with the fastest method possible (usually airmail). You can view current information for shipping to your country here, under the section 'INTERNATIONAL MAIL AND PARCEL SERVICES'
I'll always check the current status before sending and will contact you should there be any issues.
Which shipping category does my country belong to?
Austria, Belgium, Bulgaria, Croatia, Cyprus (except northern part), Czech Republic, Denmark (except Faroe Islands, Greenland), Estonia, Finland (except Åland Islands), France (except overseas territories and departments), Great Britain (except Channel Islands), Greece (except Mount Athos), Hungary, Ireland, Italy (except Livigno and Campione d'Italia), Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands (except non-European areas), Poland, Portugal, Romania, Slovakia, Slovenia, Spain (except Canary Islands, Ceuta and Melilla), Sweden
All other countries
How do I order more than one print ?
You can order more than one print with no additional shipping costs.
However, the PayPal shopping cart function, with which you can change the number of prints, is currently not working. At the moment, additional prints have to be bought separately. For this purpose, there is the option 'without shipping' in the drop down menu. I will then add these to your previous order.
If you want to order several different prints, please first buy the larger print with higher shipping costs (Mutatoes) and then the other copies with the 'without shipping' option.
Do you sell prints of other works?
I will add other images in the future, once I have enough requests to cover the initial print run. If you are interested in a particular image, please let me know: firstname.lastname@example.org
Do you have smaller/larger versions of the prints?
Currently they are only available in one size.
I don't have a PayPal account. How can I pay?
Even if you don't have a PayPal account, you can still pay through PayPal via credit card or bank transfer. Just login as a guest, once you are on the PayPal Website.
If you would prefer to pay via standard bank transfer, please send me an email: email@example.com.
I'm in Berlin, can I also pick up the print myself ?
Yes, of course, just write me an email: firstname.lastname@example.org.
What happens if the print arrives damaged?
All packages are insured. Please send me a picture of the damaged package and print, I will reimburse you or send you a new one, as you wish.